Delivery Information

When payment is received by Paypal, credit or debit card we aim to deliver within 3 working days MONE BROS EXCAVATIONS LTD will contact you to advise the delivery date, our standard delivery is usually within 5 working days (excluding bank holidays) from receipt of payment if all products are in stock. If an item is out of stock we will contact you and inform you of the anticipated supply date and give you an opportunity to cancel your order if you wish. If you cancel in such circumstances we will reimburse you in full using the same payment method by which you paid us. Materials selected for delivery loose will be delivered and tipped out on dry level ground as close to the property or as instructed, Bulk Bag loads will be off-loaded with a mechanical crane. All deliveries will be delivered to the address stated on the order and this will typically be kerbside delivery, depending on the vehicle used. If kerbside delivery is not suitable, goods will be unloaded to the nearest easily accessible and safe access point for the address stated  If this is not possible the goods will be returned and either a refund for the goods will be made or an additional delivery charge will be required for re delivery or delivery by different method. MONE BROS EXCAVATIONS LTD is not responsible for onwards handling at the property once initial delivery has been completed. All goods should be checked against the order and an acceptance signed. If no signature is obtained, it will be assumed the goods are accepted in full. MONE BROS EXCAVATIONS LTD cannot accept any liability whatsoever for any damage, loss or inconvenience arising out of the transport or carriage of goods where the customer has arranged such transport, or carriage. Any shortages or damaged goods must be notified in writing (by email) within 24 hours of delivery.